Support

How do I get discovered?

Build out the seven Portfolio tabs (Profile, Showreel, Physique, Skills, Preferences, Filmography, Contact) and your completion ring will fill up. Casting directors filter on these fields, so the more you fill, the more searches you’ll surface in.

What’s the difference between Public and Unlisted?

A Public profile is searchable by directors and shareable via your takeonehq.com/yourname URL. Unlisted means only people with the link can see it - good if you want to share with one specific person but not appear in search.

How do I apply to a casting call?

Go to the Job Board, find a role that fits, and apply with one click. The director sees your full portfolio along with the application - you don’t need to send anything separately.

How does talent search work?

Open Browse Talent and filter by craft, language, city, age range, experience level, height, and more. You can also upload a reference photo to find lookalikes via face search.

How do I post a casting call?

Click "Post a casting" from your dashboard. Fill in the role, requirements, shoot dates and city. The clearer your requirements, the more relevant your applications.

How do credits work?

Credits pay for AI tools: TakeOne Studio looks and 3D / mannequin models. Casting directors have separate casting director credits (50 casting director credits every month on Free, 300 on Casting Director Pro, drawn from your organization's shared wallet when you have one) for talent search: 5 credits per talent profile in search results. OneTap photos you make while applying to a job are free. Advanced talent-search filters come with Casting Director Pro rather than credits, and Spotlight is a monthly allowance included in your plan. You get 10 credits on signup and can top up from your Plan page. Paid plans include credits: Premium adds 15 Studio credits on activation and 15 on each renewal. Current prices: TakeOne Studio: 20 free generations every day on every plan until 31 Dec 2026 (limited time, refreshes at midnight IST, unused ones do not carry over), then Studio looks from 3 credits per image (video looks from 29), OneTap photos made while applying to a job are free, mannequin accessories 3 credits, 3D models 36 credits (your first one is free); casting director talent search 5 credits per talent profile in search results (casting director credits).

How do I cancel my subscription?

From the Plan page, click "Manage subscription". You’ll keep premium access until the end of your current billing period, after which your account reverts to the free plan. Your portfolio and data stay intact.

Tell us what's going on and we'll get back to you by email. You can also reach us directly at support@takeonehq.com.