Refund & Cancellation Policy

TakeOne is owned and operated by SYNERRA SOLUTIONS PRIVATE LIMITED, which is the seller of every subscription and credit pack on the platform and the merchant for every payment made on it. Payments are processed by Cashfree Payments India Private Limited, our payment gateway, on our behalf; Cashfree Payments is not the seller. TakeOne sets the prices, emails you a receipt for each successful payment, decides refunds and issues them.

Paid subscriptions are billed in advance for the plan length you select at checkout (for example monthly or yearly). Recurring plans renew automatically through your UPI AutoPay or card mandate until you cancel. You can cancel at any time from your Plan page. Cancellation takes effect at the end of your current billing period: no further renewal is charged to your mandate, and you keep premium access until then. Your portfolio and data remain intact when your account reverts to the free plan.

An introductory price applies only for the period shown at checkout; renewals after it are charged at the regular price unless you cancel before the renewal date.

We do not pro-rate refunds for partially-used billing periods.

We will refund a subscription payment in full if:

• You were charged in error or charged twice for the same period.
• A core paid feature was unavailable for an extended period (more than 48 hours) due to our outage.
• You request a refund within 7 days of your first paid charge and you have not used a paid-only feature during that window.

• You forgot to cancel before renewal.
• You changed your mind after using paid features for more than 7 days.
• You did not get cast or hired through the Service. TakeOne provides tools for discovery; we cannot guarantee outcomes.
• Your account was suspended or terminated for breach of our Terms of Service.

Credits purchased on TakeOne are non-refundable and non-transferable. They have no cash value and do not expire. Credits earned through referrals or promotions are subject to the same rules.

Email support@takeonehq.com from the email associated with your account, with:

• The order number or invoice ID.
• The reason for the refund.
• The date of the charge.

We will respond within 3 business days. Approved refunds are issued by TakeOne through Cashfree Payments and processed to your original payment method within 7-10 business days, depending on your bank or card issuer.

If you disagree with a refund decision, you may escalate to our Grievance Officer at grievance@takeonehq.com. We will respond within 15 days as required by Indian law.

If you raise a chargeback or payment dispute with your bank or card issuer, TakeOne responds to it as the merchant. Please contact us first: most billing problems can be fixed faster directly. If a dispute is decided in your favour, the payment is treated as refunded, and the paid access or credits it bought may be removed.