Refund & Cancellation Policy

Paid subscriptions are billed in advance - monthly or annually, as you select at checkout. You can cancel at any time from your Plan page. Cancellation takes effect at the end of your current billing period; you keep premium access until then. Your portfolio and data remain intact when your account reverts to the free plan.

We do not pro-rate refunds for partially-used billing periods.

We will refund a subscription payment in full if:

• You were charged in error or charged twice for the same period.
• A core paid feature was unavailable for an extended period (more than 48 hours) due to our outage.
• You request a refund within 7 days of your first paid charge and you have not used a paid-only feature during that window.

• You forgot to cancel before renewal.
• You changed your mind after using paid features for more than 7 days.
• You did not get cast or hired through the Service. TakeOne provides tools for discovery; we cannot guarantee outcomes.
• Your account was suspended or terminated for breach of our Terms of Service.

Credits purchased on TakeOne are non-refundable and non-transferable. They have no cash value and do not expire. Credits earned through referrals or promotions are subject to the same rules.

Email billing@takeonehq.com from the email associated with your account, with:

• The order number or invoice ID.
• The reason for the refund.
• The date of the charge.

We will respond within 3 business days. Approved refunds are processed to your original payment method within 7-10 business days, depending on your bank or card issuer.

If you disagree with a refund decision, you may escalate to our Grievance Officer at grievance@takeonehq.com. We will respond within 15 days as required by Indian law.