Terms of Service

These Terms of Service ("Terms") are an agreement between you and SYNERRA SOLUTIONS PRIVATE LIMITED ("TakeOne", "we", "us"), which owns and operates the TakeOne platform at takeonehq.com (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don’t agree, don’t use the Service.

You must be at least 18 years old to create a TakeOne account or use the TakeOne website and app. By signing up you confirm you are 18+, that the information you provide is accurate, and that you are who you say you are. We reserve the right to ask for verification at any time.

The one exception is our WhatsApp casting-alert service. A person under 18 may use it only to receive casting calls for child artist roles, and only after their parent or lawful guardian has given the declaration we ask for in the chat (their name, their relation to the child and "I agree"). By giving it, the parent or guardian confirms they are the child’s parent or lawful guardian, accepts these Terms on the child’s behalf, and is responsible for the child’s use of the service and for any audition, application or work the child takes up, including that it follows the law on child artists. Paid plans are not offered or sold to anyone under 18. How we handle a child’s data, and how a parent or guardian can withdraw consent or ask for deletion, is set out in the Children section of our Privacy Policy.

You are responsible for keeping your login credentials secure and for all activity on your account. Notify us immediately at support@takeonehq.com if you suspect unauthorized access.

You retain ownership of the photos, videos, text, and other content you upload ("Your Content"). By uploading Your Content you grant TakeOne a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, adapt (e.g. resize, watermark) and distribute Your Content on the Service for the purpose of running and promoting the Service. This licence ends when you delete the content or your account.

You represent that you own or have the right to upload Your Content, and that it does not infringe any third party’s rights.

Photos and videos you upload to TakeOne are made available solely for the purpose of casting discovery and audition evaluation within the Service. Other users may not download, screenshot, reproduce, or use your photos or videos outside of the TakeOne platform - including in commercial materials, social media posts, or any other context - without your explicit written consent. TakeOne will take reasonable steps to deter misuse, including applying technical protections such as watermarking, and will act on verified reports of photo misuse under our Community Guidelines.

You agree not to:

• Impersonate another person or misrepresent your identity.
• Upload content that is illegal, defamatory, hateful, sexually explicit involving minors, or otherwise harmful.
• Post fake casting calls, fraudulent jobs, or solicit money from talent under false pretences.
• Scrape, copy, or republish profiles or casting calls without permission.
• Interfere with the Service - including running automated bots, attempting to bypass rate limits, or probing for vulnerabilities without authorization.
• Use the Service to harass, threaten, or stalk anyone.

We may suspend or terminate accounts that violate these rules, with or without notice.

Casting directors and production houses are solely responsible for the casting calls they post and any commitments made to applicants. Actors and creators are solely responsible for the accuracy of their portfolios and applications. TakeOne is not a party to any engagement, contract, or transaction between users - we provide the discovery layer; the work happens off-platform.

Users who have actually connected or worked together on TakeOne can leave each other a star rating and a written review. Reviews are user-generated content: they are the opinion of the person who wrote them, not of TakeOne. We do not author, endorse, or independently verify reviews, and each reviewer is solely responsible for what they post. Reviews must follow the Acceptable Use rules above - no false, defamatory, harassing, or misleading content.

Anonymous reviews are anonymous to other users, not to us. If you choose to post a review anonymously, we hide your name, username, and photo from the people who read it - but TakeOne always records and retains your identity as the reviewer. We may disclose who wrote a review to our Grievance Officer, to our moderators, to the person reviewed where that is needed to resolve a complaint, and to courts or authorities where the law requires it (including under the Information Technology Act, 2000 and the IT Rules 2021). Do not post a review anonymously expecting it can never be traced back to you.

If a review about you is false, defamatory, impersonates you, or otherwise breaks these Terms, use the "Report" button on the review or contact our Grievance Officer. We operate a notice-and-takedown process and may hide or remove reviews, and warn or suspend the accounts behind them.

Some features are paid. You buy paid plans and credits from SYNERRA SOLUTIONS PRIVATE LIMITED, which is the seller of every plan and credit pack on TakeOne. Payments are processed by Cashfree Payments India Private Limited ("Cashfree Payments"), our payment gateway, on our behalf; Cashfree Payments is not the seller. Prices are in Indian Rupees (INR), and the price shown at checkout is the total amount you pay. We email you a receipt for each successful payment.

Recurring plans are set up as a UPI AutoPay or card mandate with Cashfree Payments. Your first payment is taken when you set up the mandate and covers your first billing period. After that the plan renews automatically at the end of each billing period, and the full plan price is charged to your mandate until you cancel. As required by Reserve Bank of India rules, you are notified before each renewal charge (a pre-debit notification sent through Cashfree Payments or your bank). By subscribing, you authorize these recurring charges until you cancel. Credit packs, and plans sold as a one-time payment (such as a yearly plan priced above the auto-debit limit), are charged once and do not renew automatically.

A coupon code or referral discount applies to your first payment only; renewals are charged at the full plan price. Where a plan is sold at an introductory price, the checkout shows the introductory price, how long it applies and the regular price after it; your mandate is approved up to the regular price, each renewal after the introductory period is charged at the regular price until you cancel. If a coupon makes your first period free, your bank may show a small refundable verification charge when you set up the mandate, and the plan then renews at its full price unless you cancel. You can cancel at any time from your Plan page: cancellation takes effect at the end of your current billing period, no further renewal is charged, and you keep paid access until then. Refunds are governed by our Refund Policy.

Daily casting calls. Starter includes one matched casting call a day on WhatsApp, and Premium includes up to 10 top-match casting calls a day (a strong match for your role, age range, gender, location, languages and craft), in your daily WhatsApp message and when you ask for calls. These are the most we send in a day, not a guaranteed number: how many calls you get depends on what is live and how well each one matches your profile, and they are matched calls only, not every casting call on TakeOne. Matching uses your profile details, so keeping them up to date improves your matches. Automated or abusive use, such as scraping or reselling casting calls, is not allowed.

Credits are non-refundable, non-transferable, and have no cash value. Credits do not expire.

The Service itself - software, branding, design - is owned by TakeOne and protected by intellectual property laws. You may not copy, modify, or create derivative works of the Service.

You may delete your account at any time from your settings. We may suspend or terminate your account if you breach these Terms, abuse the Service, or expose us to legal risk.

The Service is provided "as is" without warranties of any kind. We do not guarantee that you will get cast for any role, that the Service will be uninterrupted, or that any user will respond to your messages.

To the maximum extent permitted by law, TakeOne is not liable for indirect, incidental, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities. Our total liability for any claim arising out of these Terms is limited to the amount you paid us in the twelve months preceding the claim, or INR 5,000, whichever is greater.

You agree to indemnify TakeOne against any claim or demand arising out of Your Content, your use of the Service, or your breach of these Terms.

These Terms are governed by the laws of India. Any dispute arising out of these Terms shall be resolved by arbitration in Mumbai in accordance with the Arbitration and Conciliation Act, 1996. The courts of Mumbai shall have exclusive jurisdiction.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 7 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Email support@takeonehq.com.

SYNERRA SOLUTIONS PRIVATE LIMITED
support@takeonehq.com